FAQ

You've got questions, we've got answers.

Click here to reach out to Customer Service. 

Quick Fixes:

• I need to make a change to my order!
• Contact Customer Service.
• Changes can be made within 1 hour of placing your order (during business hours), before the order goes into production. 
• I need to cancel my order!
• Contact Customer Service.
• Cancellations can be made within 1 hour of placing your order (during business hours), before the order goes into production. 
• I need to change my shipping address!
• Contact Customer Service.
• Shipping address changes can be made anytime during the production process, before the order has shipped. Once your order ships, we are no longer able to make changes to shipping.
• I need to upgrade my shipping speed!
• Contact Customer Service.
• Shipping speed changes can be made anytime during the production process, before the order has shipped. Once your order ships, we are no longer able to make changes to shipping.
• Note: Shipping upgrades may incur an additional charge.

SHIPPING INFORMATION

• At Liv's House, every item is made-to-order, just for you! This means that we usually estimate 2 weeks for production and shipping.
• We can never guarantee delivery by a specific date, due to unexpected delays with shipping carriers.
• Items are not delivered on weekends.
• Orders placed after 10am MST on Friday will be processed the following Monday.
• FedEx and UPS cannot deliver to PO Boxes. For expedited shipping, valid street address is required.
• We are not responsible for the following:
• Shipping carrier delays (ex. FedEx, UPS, etc.) Please contact the carrier directly with shipping questions or concerns.
• Lost or stolen packages.
• Items delivered to an incorrect address supplied by the customer.
• If a package is returned to sender back to us, we will contact you. Reshipments must be made within 5 business days, and may be subect to additional shipping fees.

GARMENT CARE

To keep your items in top condition for as long as possible, everything should be washed inside out on cold. Dry on low heat, or air dry. 

All of our inks are water-based and eco-friendly! We use a special solution in the printing process, so don't worry if you notice a slight vinegar-like new shirt scent or some discoloration. It will disappear after the first wash.

RETURNS

At Liv's House, every item is made-to-order, just for you. This means that every item is also final sale. We do not accept returns or exchanges, and unauthorized returns will be refused.

Review your purchase carefully before ordering. You are responsible for selecting the correct items and organization at checkout.

We stand behind the quality of our products, and want to make sure that you're happy with your purchase. If there's a problem, we want to fix it for you! Any order issues, such as incorrect or damaged items, should be reported within 14 business days of delivery. While we do not offer returns or exchanges, we are here to make things right if something was done in our error. Let us know!

• I've received the wrong item!
• Contact Customer Service.
• Please attach a photo of the incorrect item received. We are happy to replace it with the correct item you ordered! Let us know if you'd prefer a refund or reshipment.
• My item arrived and is damaged!
• Contact Customer Service.
• Please attach a photo of the damaged. We are happy to replace it with a new one! Let us know if you'd prefer a refund or reshipment.
• Note: Defective items must be unworn and unwashed. Damages caused by not following care instructions or improper handling are not our responsibility. Please handle with care. 

REFUNDS

In the case of an order cancellation or refund, you will receive an email confirmation from us when a refund has been processed.

Please allow up to 5-10 business days for your refund to post. You may also contact your card provider for further assistance.